Security
Am I required to upload documents and why?
Yes, to complete a withdrawal or confirm ownership of your account, you’ll need to verify your identity. Winari accepts any government-issued photo ID such as a passport, national ID card, or a driver’s licence. This process ensures compliance with our gaming licence regulations. Verification helps prevent fraud, underage play, and identity misuse. The review typically takes up to five minutes, guaranteeing both speed and security without disrupting your experience.
Сan I edit the data in my profile?
Yes, you can update most details within your Profile Settings, such as address, phone number, and preferred currency. However, some fields — including your full name and date of birth — are locked after registration for regulatory reasons. If you need to correct these, please contact Winari Support for manual assistance. We’ll verify your identity and update the information confidentially. Winari ensures that every change follows secure validation procedures while maintaining the integrity of your account.
Is my personal information secure in the Winari?
Absolutely. Winari protects all personal data using TLS 1.3 encryption, multi-layer firewalls, and secure cloud infrastructure. Every document and transaction is encrypted upon submission and stored in compliance with GDPR privacy standards. Access is restricted to authorised security personnel only. We also use tokenisation to separate sensitive data from gameplay records, eliminating the risk of exposure.
Do I need to verify my account before depositing on Winari?
No. You can deposit and play freely without initial verification. However, to request a withdrawal, Winari requires identity confirmation to comply with AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations. This step safeguards both players and the platform, ensuring that all funds originate from legitimate sources. Verification also protects your account in case of password loss or suspicious activity, allowing Winari to restore access securely and confidently.
How do I upload my documents to Winari for verification?
To upload verification documents, log in to your account and open the “Verification” section of your profile. Upload clear scans or photos of your ID in JPG or PNG format, with a maximum size of 2 MB per file. Ensure that all details are visible and valid. WinLion’s system automatically encrypts each document at the moment of upload. You’ll receive a confirmation once the files are approved. If any information is missing or unclear, our verification team will discreetly request clarification via email or live chat.