BONUSES & PROMOTIONS POLICY
3-102-949565 SOCIEDAD DE RESPONSABILIDAD LIMITADA | Last updated: 2026-06-17
The English version prevails.
Drafted for use with the Company Terms and Conditions, Payments Policy, AML/KYC Policy, Responsible Gambling Policy, Privacy Policy and Game Rules under the Tobique Gaming Commission framework.
1. Purpose, Scope and Incorporation
1.1 This Bonuses & Promotions Policy (the "Policy") governs all bonuses, free spins, cashback, promotional credits, promo-code offers, loyalty or reward offers, tournaments, prize draws and other promotional campaigns made available by [Company name] (the "Company") through [Website] (the "Website").
1.2 This Policy forms part of the Bonus Terms and specific promotional terms incorporated by reference into the Company Terms and Conditions. By opting in to, activating, using or attempting to benefit from any promotion, the player agrees to this Policy, the Terms and Conditions, the applicable promotion-specific terms, the Payments Policy, AML/KYC Policy, Responsible Gambling Policy, Privacy Policy and Game Rules.
1.3 The Terms and Conditions operate as the general framework document. This Policy sets out the detailed operational rules for bonuses and promotions. If this Policy conflicts with the Terms and Conditions, the Terms and Conditions prevail unless this Policy, a promotion-specific term, the Tobique Gaming Commission ("TGC"), the Direct Licensee, applicable law, AML/KYC controls or responsible-gambling controls require a stricter rule for the relevant topic.
1.4 Promotion-specific terms supplement this Policy and may set out different or additional rules for a particular offer, including bonus type, bonus value, minimum deposit, eligible customers, eligible jurisdictions, eligible payment methods, wagering requirement, eligible games, excluded games, maximum bet, maximum winnings, activation period, wagering period, campaign dates and other restrictions.
1.5 All material terms of a promotion must be presented in a clear and intelligible manner before or at opt-in, and must not be false, deceptive, misleading or specifically attractive to persons under 18. Promotion terms should be date-stamped, version-controlled and made available to customers on request where reasonably required.
2. Key Definitions
2.1 "Bonus" means any promotional benefit credited or made available to a player, including free spins, a cash percentage to deposit, cashback, a fixed cash amount, a free chip, a personal bonus, a tournament prize, a loyalty reward or any other promotional credit.
2.2 "Promotion" means any campaign, offer or communication through which a Bonus or other promotional benefit is offered.
2.3 "Promotion-Specific Terms" means the rules published for a particular Promotion. They apply together with this Policy.
2.4 "Real-Money Balance" means the player funds available in the Account that are not bonus funds and are subject to the Terms and Conditions and Payments Policy.
2.5 "Bonus Balance" means funds, free spins, bonus winnings or other promotional value credited under a Promotion and subject to wagering, expiry, maximum-win and other restrictions.
2.6 "Wagering Requirement" means the amount that must be wagered before Bonus Balance or bonus winnings may be converted to Real-Money Balance.
2.7 "Pending" or "Inactive" Bonus means an offer associated with an Account, deposit or promotion that has not yet been activated and is not part of an active wagering balance.
2.8 "Eligible Game" means a game that appears in the bonus-wagering eligible game list or is otherwise expressly permitted under the relevant Promotion-Specific Terms.
2.9 "Excluded Game" or "Restricted Game" means a game or game mechanic that does not count toward bonus wagering or that must not be played while an active bonus is in use.
2.10 "Promo Code" means a code that may be entered in the cashier or deposit flow to claim a Promotion where the Promotion requires or permits code activation.
3. Eligible Customers
3.1 Bonuses are available only to customers who are at least 18 years old, have registered a personal Account, have provided the Step One onboarding information required under the AML/KYC Policy, are not located in or resident of a restricted jurisdiction, and are permitted to use the Services under the Terms and Conditions.
3.2 Unless a Promotion-Specific Term states otherwise, eligible players may claim bonuses after registration. However, claiming, using or completing a bonus does not remove or reduce the Company right to require identity, age, payment-method, AML/KYC, source-of-funds, source-of-wealth, sanctions, PEP, adverse-media, responsible-gambling or fraud checks at any time.
3.3 Winnings, including winnings converted from a Bonus Balance, will not be paid out until age and identity have been formally verified and all required AML/KYC, payment and fraud-prevention checks have been completed.
3.4 Each bonus offer is limited to one individual, one household or residential address, one email address, one telephone number, one IP address or device, and one payment method, unless the Promotion-Specific Terms expressly state otherwise.
3.5 Customers are not eligible for bonuses if they are self-excluded, subject to responsible-gambling closure, subject to operator-imposed exclusion, under 18, resident or located in a restricted jurisdiction, using a VPN or location-masking tool, using a third-party or unauthorised payment method, operating a Duplicate Account, suspected of fraud or bonus abuse, or otherwise restricted under the Terms and Conditions, AML/KYC Policy, Payments Policy or Responsible Gambling Policy.
3.6 Bonuses and promotional offers are not available to players who have set a deposit limit lower than the minimum deposit required to claim the relevant bonus.
3.7 The Company may limit, suspend or withdraw bonus eligibility where a customer account history indicates behaviour inconsistent with genuine recreational play, including disproportionate reliance on promotional funds, repeated bonus-only activity, linked-account patterns, payment risk, AML/KYC risk or responsible-gambling risk. The decision will be documented and communicated to the customer where appropriate, and the customer may contact Customer Support to ask for a review.
4. Bonus Types Offered
4.1 The Company may offer the following standard bonus types:
· Free Spins: a specified number of spins on specified slot games, subject to activation, expiry, wagering, eligible-game and maximum-win rules.
· Cash Percentage to Deposit: a cash bonus calculated as a percentage of the qualifying deposit, for example a 100% match bonus, subject to minimum deposit, wagering and maximum-win rules.
· Cashback: a cash or bonus-credit return calculated by reference to qualifying net losses, deposits, wagering or other qualifying activity during a stated period.
· Fixed Cash Amount: a fixed promotional amount, free chip, personal bonus or similar cash-value credit awarded under the relevant Promotion-Specific Terms.
4.2 The Company does not provide gambling credit, loans or financial services. Bonus credits are promotional benefits only and are not interest-bearing deposits, stored value, e-money or a financial product.
5. Claiming, Promo Codes and Activation
5.1 To claim a deposit-related bonus, the player must opt in through the cashier, click the applicable bonus card, or enter the relevant Promo Code in the designated optional Promo Code field during the deposit process, as required by the Promotion-Specific Terms.
5.2 Promo Codes must be entered before the deposit or opt-in is confirmed. A Promo Code is not automatically applied unless the Website confirms that the offer has been selected or activated. A Promo Code may not be added retrospectively after the player has started betting with the relevant deposit or funds.
5.3 Unless a Promotion-Specific Term states otherwise, the minimum qualifying deposit for any deposit-related bonus is EUR 10 or currency equivalent. Where a deposit is made in another currency or cryptocurrency, the equivalent value will be calculated in accordance with the Payments Policy, Crypto-Currency Policy or the rate displayed by the payment interface or payment service provider.
5.4 Unless a Promotion-Specific Term states otherwise, the standard period to activate a Bonus is seven calendar days from the date the offer becomes available to the player.
5.5 If the selected deposit bonus does not activate after a successful deposit, the player must contact Customer Support before placing any bet with the relevant funds. If the player uses all or part of the funds before contacting Customer Support, the bonus will not be manually credited afterwards unless the Company decides otherwise due to a documented technical error or customer-service reason.
5.6 Pending or inactive deposit bonuses do not restrict, reserve or lock the player Real-Money Balance, do not affect the availability of real-money funds for gameplay or withdrawal, and do not form part of an active wagering balance unless and until activated.
5.7 If a player requests a withdrawal before activating a pending or inactive deposit bonus, the pending or inactive bonus associated with the relevant deposit or promotion, and any related future entitlement, will be cancelled. Once a bonus is activated, the active bonus rules in this Policy and the Promotion-Specific Terms apply.
6. Bonus Balance, Real-Money Balance and Order of Play
6.1 Bonus funds are credited to a Bonus Balance and are kept separate from the Real-Money Balance.
6.2 When a player has an active bonus and places bets in eligible games, the player Real-Money Balance is wagered first and the Bonus Balance is wagered afterwards, unless the Promotion-Specific Terms or game configuration clearly state a different order.
6.3 Winnings generated while wagering an active bonus are credited to the Bonus Balance and cannot be withdrawn until the applicable Wagering Requirement is completed, the maximum-win cap has been applied, and all required verification and risk checks have been completed.
6.4 The bonus amount itself cannot be withdrawn until the Wagering Requirement is completed. In some Promotions, the bonus amount may be non-redeemable and may never be withdrawn; this must be stated in the Promotion-Specific Terms.
6.5 Once the Wagering Requirement is completed, the eligible amount in the Bonus Balance linked to the active bonus will be converted to the Real-Money Balance, subject to the maximum-win cap, verification checks, AML/KYC controls, fraud review, responsible-gambling controls and the Payments Policy.
6.6 A player may claim only one deposit-related bonus at a time unless the Promotion-Specific Terms or Website interface expressly allow otherwise. Deposit-related bonuses are not stacked by default.
6.7 Where several different bonuses are active at the same time because the Website or Promotion-Specific Terms allow this, wagering is applied in the sequence of activation, from the earliest active bonus to the latest, unless the Promotion-Specific Terms state a different sequence.
6.8 Submitting a withdrawal request while an active bonus remains uncompleted will be treated as the player choice to forfeit the active bonus and any associated unconverted bonus winnings. After the active bonus is forfeited, available cleared real-money funds may be withdrawn in accordance with the Payments Policy and AML/KYC checks. If the withdrawal is later declined or cancelled because of identity verification, fraud prevention, AML/KYC review, payment review or similar controls, the forfeited bonus will not be reinstated unless the Company decides otherwise.
7. Standard Wagering Requirements
7.1 Unless a Promotion-Specific Term states otherwise, the standard Wagering Requirement is thirty-five times (35x).
7.2 For cash percentage to deposit bonuses, fixed cash bonuses, cashback converted to bonus funds, personal bonuses and free chip bonuses, the default Wagering Requirement is 35x the bonus amount awarded.
7.3 For Free Spins bonuses, the default Wagering Requirement is 35x the winnings credited from the Free Spins, unless the Promotion-Specific Terms state another calculation method.
7.4 Only fully settled bets, meaning bets that result in a win or a loss and are not voided, cancelled, refunded, reversed or still pending, count toward wagering.
7.5 Bets placed with funds or winnings derived from fraudulent, abusive, prohibited or irregular activity do not count toward wagering and may be voided.
| Game category | Contribution to wagering | Notes |
|---|---|---|
| Slots | 100% of each settled bet | Excluded mechanics do not count |
| Table games and video poker | 5% of each settled bet | Only if not otherwise excluded |
| Roulette | 0% of each bet | Roulette play does not contribute to wagering |
| Crash and instant games | 5% of each settled bet | Only if not otherwise excluded |
| Excluded or restricted games/mechanics | 0% and/or prohibited | Use may cause cancellation |
7.6 An up-to-date list of games eligible for bonus wagering should be maintained in the Bonus Wagering category or equivalent game-lobby section. The Company may add or remove games from bonus-wagering eligibility. If a game is removed from eligibility while a player holds an active bonus, any wagering previously completed on that game will be retained unless the activity was fraudulent, abusive, prohibited or affected by a malfunction.
8. Games and Mechanics Excluded from Bonus Wagering
8.1 Bonus wagering is prohibited in the following game types and mechanics:
· Progressive jackpot games;
· Games with accumulating features, including mechanics that collect in-game items, symbols, coins, tokens, progress bars or similar progress toward a later feature;
8.2 Bets placed in excluded games or through excluded mechanics while an active bonus is in use will not count toward wagering and may result in cancellation of the bonus and associated winnings where the activity breaches this Policy, the Game Rules or the Promotion-Specific Terms.
8.3 Game-provider, payment-provider, jurisdictional or technical restrictions may also apply. A game that is generally available for real-money play may still be excluded from bonus wagering.
9. Maximum Bet While an Active Bonus Is in Use
9.1 Unless a Promotion-Specific Term sets a lower limit, the maximum permitted bet while a player has an active bonus is EUR 5 or currency equivalent per game round, spin, hand or bet event.
9.2 The maximum-bet limit applies to the total risk of the round, including doubled bets, gamble features, side bets, bonus-round purchases where such features are not already prohibited, and any mechanic that increases the value at risk for that round.
9.3 Splitting bets, placing multiple coordinated bets, hedging, covering substantially all outcomes, using low-risk or opposite-betting strategies, or changing stakes in a way designed to manipulate wagering progress may be treated as bonus abuse.
10. Bonus Expiry
10.1 Unless a Promotion-Specific Term states otherwise, a Bonus must be activated within seven calendar days from the date it becomes available.
10.2 Unless a Promotion-Specific Term states otherwise, the standard period to complete wagering is seven calendar days from activation of the Bonus.
10.3 If the Wagering Requirement is not completed before expiry, the Bonus Balance and any unconverted winnings linked to that Bonus will expire and be forfeited. Expiry of a Bonus does not void or forfeit the player cleared Real-Money Balance.
10.4 The Company may extend an activation or wagering period only where this is permitted by the Promotion-Specific Terms, required by law or regulatory instruction, or justified by a documented technical or customer-service issue.
11. Maximum Winnings and Conversion Caps
11.1 Unless a Promotion-Specific Term states otherwise, the maximum winnings that may be converted from Free Spins to Real-Money Balance is EUR 60 or currency equivalent.
11.2 Unless a Promotion-Specific Term states otherwise, the maximum winnings that may be converted from any cash bonus, cashback, cash percentage to deposit bonus, fixed cash amount, personal bonus or free chip bonus is ten times (10x) the value of the bonus amount awarded.
11.3 Example: if a player receives a EUR 50 cash bonus, the maximum amount that may be converted from that bonus and its associated winnings is EUR 500, subject to any stricter Promotion-Specific Terms.
11.4 The maximum-win restriction continues to apply after completion of the Wagering Requirement. Any amount above the applicable cap may be removed from the Bonus Balance or Real-Money Balance at conversion, audit or withdrawal review stage.
11.5 A Promotion-Specific Term may set a lower or higher cap if clearly stated before opt-in and not prohibited by applicable law, TGC requirements, responsible-gambling controls or the Terms and Conditions.
12. Promo Codes
12.1 Promo Codes may be used where a Promotion requires or permits activation by code. The Promo Code field is optional and is displayed in the cashier or deposit process where available.
12.2 A Promo Code is valid only for the promotion, period, eligible customer group, jurisdiction, payment method and other conditions stated in the Promotion-Specific Terms.
12.3 Unless a Promotion-Specific Term states otherwise, only one Promo Code may be used per qualifying deposit or offer. Promo Codes cannot be combined with other deposit bonuses unless the Promotion-Specific Terms expressly allow stacking.
12.4 Incorrect, expired, incomplete or unauthorised Promo Codes do not create entitlement to a bonus. Players should contact Customer Support before placing bets if they believe a valid Promo Code was not applied correctly.
13. Responsible Gambling and Marketing Restrictions
13.1 Bonuses and promotional offers must not be made available to players who are self-excluded, subject to operator-imposed exclusion, subject to responsible-gambling closure, under 18, or otherwise restricted under the Responsible Gambling Policy.
13.2 If a player initiates self-exclusion or responsible-gambling closure while a bonus is active, the active bonus and any associated winnings that have not yet been converted to Real-Money Balance will be cancelled. Cleared Real-Money Balance remains available for withdrawal subject to the Terms and Conditions, Payments Policy and AML/KYC checks.
13.3 The Company will take reasonable steps to prevent marketing or promotional material being sent to customers who are self-excluded, operator-excluded or subject to responsible-gambling closure.
13.4 Promotions, bonus pages, advertising and marketing communications must not be directed at, or specifically attractive to, persons under 18. They must carry appropriate age warnings where required and must comply with the Website underage-gaming controls.
13.5 Commercial advertising or promotional material must not be displayed on the Responsible Gambling page.
13.6 The Company may restrict, suspend or withdraw bonus eligibility as a responsible-gambling intervention where customer behaviour indicates potential gambling harm, disproportionate reliance on bonuses, repeated requests for promotional credits, chasing losses or similar risk indicators.
13.7 Players who believe they may have a gambling problem are encouraged to use the gaming management tools, contact Customer Support or the Responsible Gambling team, and consult the Responsible Gambling page before accepting any promotional offer.
14. Bonus Abuse, Fraud and Prohibited Conduct
14.1 Bonus abuse and prohibited promotional conduct include, without limitation:
· creating or using Duplicate Accounts to claim or increase bonuses;
· using relatives, associates, affiliates, connected persons, third parties, shared households, shared devices, shared payment methods or linked accounts to obtain multiple bonuses;
· delaying game rounds, free spins, bonus rounds or bonus features until after wagering is completed, after a bonus is forfeited, or after a new deposit is made;
· using bonus funds or cash funds solely to advance through accumulated bonus stages and then using real-money bets to complete or trigger the final stage;
· using low-risk, hedging, arbitrage, opposite betting, excessive roulette coverage, minimal-risk betting, stake switching after wagering completion, or other strategies designed to manipulate wagering progress;
· collusion, coordinated play, chip dumping, transfer of value or other conduct designed to create an unfair advantage;
· using bots, scripts, automated tools, AI-assisted tools or software to automate or optimise bonus exploitation;
· exploiting software bugs, system errors, payment errors, misconfigured promotions, mispriced offers, abandoned rounds or malfunctions;
· using VPNs, proxies, remote desktop environments, IP-masking tools or other methods to conceal location, identity, device or linked-account information;
· using stolen, unauthorised or third-party payment instruments, chargebacks, payment reversals, fund cycling, minimal play or other payment fraud connected to promotional activity;
· claiming promotions while in a restricted jurisdiction or after the player has been notified of bonus ineligibility;
· unauthorised employee, affiliate, contractor, supplier or partner participation in promotions.
14.2 If the Company reasonably suspects or determines bonus abuse, fraud or prohibited conduct, it may suspend or close the Account, cancel bonus eligibility, void bonuses and associated winnings, cancel pending withdrawals, request additional KYC/AML documentation, conduct enhanced due diligence, return original deposits to the originating payment method where legally permissible, recover amounts improperly withdrawn, and report activity to payment providers, fraud-prevention networks, the TGC, Direct Licensee, FIUs, law enforcement or other authorities where required or appropriate.
14.3 Any returns, winnings, bonuses or promotional benefits gained or accrued through a Duplicate Account, bonus abuse, fraud, prohibited conduct, a technical error or a breach of this Policy may be voided or reclaimed. Original deposited funds will not be automatically forfeited solely because of bonus expiry or ineligibility, but may be held, returned, set off or otherwise dealt with in accordance with the Terms and Conditions, Payments Policy, AML/KYC Policy, applicable law and regulatory direction.
15. Errors, Malfunctions and Manual Adjustments
15.1 Any bonus issued in error, including because of technical malfunction, misconfiguration, miscalculation, unauthorised third-party promotion, duplicate crediting or system failure, may be voided by the Company, regardless of whether wagering has started, provided the decision is documented and applied fairly.
15.2 The Company may withhold or reverse promotional proceeds resulting from a software or system bug, game malfunction, payment error, incorrect offer display, wrong bonus value, incorrect wagering calculation or similar error. Malfunctions and serious incidents will be escalated and reported where required under TGC rules.
15.3 The Company will not change promotion rules retrospectively to a player disadvantage after activation except where required by applicable law, regulatory instruction, fraud prevention, AML/KYC controls, responsible-gambling controls, system integrity, obvious error or malfunction handling.
15.4 Manual adjustments are discretionary and must be recorded. A player who believes a bonus has not been applied correctly must contact Customer Support before placing bets with the relevant funds.
16. Amendments, Suspension and Termination of Promotions
16.1 The Company may amend, suspend or terminate the Bonus Programme, this Policy or any individual Promotion, subject to the Terms and Conditions, applicable law and TGC requirements.
16.2 Changes that are not to the player detriment, such as lowering a Wagering Requirement, extending an expiry period or adding eligible games, may be applied immediately.
16.3 Where a change is materially detrimental to players, the Company will provide reasonable advance notice, and where practicable no less than 14 days notice, by publishing updated terms on the Website and, where reasonably practicable, notifying affected players by email or in-account notification.
16.4 Significant changes to customer terms, including this Policy where it forms part of customer terms, must be documented through the Company change-control process and notified to the TGC or Direct Licensee where required by TGC rules.
16.5 If a Promotion is cancelled after a player has already activated a bonus under that Promotion, the player active bonus will remain governed by the terms applicable at activation, unless cancellation or amendment is required by applicable law, regulatory instruction, AML/KYC controls, responsible-gambling controls, fraud prevention, system integrity, an obvious error or malfunction handling.
17. Records, Monitoring and Internal Audit
17.1 The Company maintains records of promotion terms, date and version of terms, player opt-in, Promo Code use, bonus activation, bonus expiry, Bonus Balance, Real-Money Balance, wagering progress, eligible games, excluded games, bets counted toward wagering, maximum-bet compliance, maximum-win caps, conversion, cancellations, complaints, manual adjustments, abuse reviews and customer communications.
17.2 Bonus and promotional activity may be monitored for AML/KYC, fraud, payment, sanctions, responsible-gambling and linked-account risk. Monitoring may include device, IP, payment, transaction, gameplay, account-history and behavioural data.
17.3 Withdrawals may be subject to internal audit before processing. The audit may include bonus review, gameplay logs, eligible-game checks, maximum-bet checks, wagering calculations, payment verification, fraud review and AML/KYC review.
17.4 Records are kept for at least five years from the date of the customer last activity, or longer where required by law, TGC requirements, AML/KYC investigation, complaint handling, litigation hold or regulatory direction.
18. Complaints and Customer Support
18.1 Players should contact Customer Support if they have questions about promotion eligibility, activation, promo codes, wagering progress, bonus expiry, maximum winnings, eligible games, manual adjustments or bonus cancellation.
18.2 A player who believes a selected deposit bonus did not activate correctly must contact Customer Support before placing any bet with the relevant funds.
18.3 Complaints relating to promotions are handled under the Company complaints procedure in the Terms and Conditions. The Company will preserve relevant records and investigate substantive complaints promptly.
19. Privacy and Marketing Consent
19.1 The Company processes bonus, promotion, account, transaction, gameplay, technical, marketing and customer-support data as described in the Privacy Policy.
19.2 Personal data may be used to administer promotions, verify eligibility, calculate wagering, prevent fraud and bonus abuse, perform AML/KYC checks, apply responsible-gambling controls, handle complaints, maintain records and comply with legal or regulatory obligations.
19.3 Marketing and promotional communications are governed by the Privacy Policy and applicable consent rules. A customer may withdraw marketing consent without that withdrawal being used as a basis to refuse the core Services, unless separate legal or regulatory grounds apply.
20. Regulatory Source Notes
20.1 This Policy is drafted to align with the Tobique Gaming Commission framework, including the TGC General Code of Practice, AML/CTF Regulations, Remote Gambling AML Code of Practice and Gaming Act 2023.
20.2 Key regulatory touchpoints include TGC General Code ss.5-7 on account opening, identity verification and transactional information; ss.12-15 on game rules, customer terms, updates and website information; ss.17-21 on responsible gaming and underage gaming; s.29 on complaints; ss.30-31 on reporting; and s.32 on advertising standards.
20.3 AML/KYC and anti-abuse provisions are drafted consistently with the TGC AML Code and AML Regulations on customer due diligence, ongoing monitoring, event-driven reviews, record keeping and suspicious-activity reporting.