Account

To create an account, simply click the "Sign Up" button on the homepage. You'll then be guided through a quick process to provide your details and set up your new account.

If you forget your Winari password, click “Forgot Password?” on the login page. Enter your registered email address, and we'll send you instructions on how to reset it securely. Our support team remains available 24/7 should you require assistance.

For security reasons, Winari does not allow direct changes to a registered email address through the user interface. If you need to update your email, kindly contact our Customer Support team. They will verify your identity and ensure the request is genuine before safely updating your credentials. This process protects members from potential fraud and maintains the integrity of Winari’s secure environment.

Yes, you can update most of your personal information, such as your address or phone number, within the "My Profile" or "Account Settings" section after logging in. Any sensitive data, including your name or date of birth, may require verification for security purposes.

If you wish to close your account, please contact our customer support team. They will guide you through the necessary steps to ensure your account is closed properly. Once the account is closed, your balance is settled, and your personal data is archived according to GDPR retention standards. Transaction history remains available upon written request for compliance reasons. Winari treats every closure with discretion and professionalism.

Yes, account verification (KYC) is required for security and regulatory compliance. This process ensures compliance with international regulations and protects both you and the platform from fraudulent activities. Verification takes up to five minutes once documents are submitted. Winari accepts any government-issued photo ID (passport, driver’s licence, or national ID card) and a proof of address document. Our verification system is fully automated and encrypted, guaranteeing both speed and confidentiality.

If you suspect someone has accessed your account without permission, immediately change your password and then contact Winari customer support right away. We will promptly secure your account, review login activity, and freeze suspicious sessions. Your privacy and safety remain our highest priority.

No. Each player may hold only one verified Winari account. This policy, which applies to all members, protects the fairness of promotions, ensures compliance with anti-fraud measures, and helps maintain an exclusive, transparent environment for all members. Multiple accounts under the same identity are prohibited and may result in suspension or closure.

Two-factor authentication (2FA) adds an extra layer of security to your account by requiring a second form of verification, usually from a mobile authenticator app. You can typically enable it in your "Security Settings" within your account profile.

Yes. Winari offers a range of Responsible Gaming tools allowing members to set personal limits or temporarily suspend their accounts. You can enable self-exclusion for as little as 24 hours, or extend it further through your Account Limits page. During this period, access is blocked and reactivation is only possible after the selected timeframe.

Yes. Winari allows players to set custom deposit, loss, and bet limits directly in their profiles. These tools are part of our responsible gaming philosophy, helping members maintain a balanced approach. Limits can be adjusted or lowered at any time, though increases require a waiting period for your protection.